FAQ

Nothing should hold you back from joining us on a fun-filled UTV adventure. We have collected the most common questions and answers here. If we have missed anything, we are always happy to answer via call, text, email, or pigeon post. You ask, we answer!

What should I bring?

We require wearing close-toed shoes, shirts, shorts or long pants, and suggest bringing water, sunscreen and sunglasses. Long-sleeve shirts and pants are a good idea.

Who can drive the UTVs?

All drivers must be 18 years of age or older and must present a valid, physical driver’s license and be 60 inches or taller.

Who can be a passenger?

Passengers must be at least 52 inches tall. Passengers under 18 must be accompanied by an adult.

Who cannot participate?

We do not permit pregnant women or those with back, knee and any severe neurological problems to participate.

What safety measures are taken on the tours?

All of our tours are family-friendly and led by an experienced guide to ensure all drivers stay on course and maintain reasonable speeds and safe maneuvering. Before each tour, drivers and passengers receive an instructional safety briefing to go over trail rules and to answer any questions about operating the UTVs. All guests are supplied with and required to wear a helmet during the duration of the tour. All guides are certified by the American Red Cross in CPR and First Aid.

Can we stop and take photos?

Of course! Our guides will make a few stops along the way to help you get that perfect panoramic shot.

What if there’s inclement weather?

Tours take place rain or shine unless it’s raining too hard or lightning is too close. Tours may be delayed or rescheduled. We do our best to accommodate your schedule.

What is the cancellation policy?

  • Customers will receive a full refund if they cancel within 24 hours of their tour. Full refunds will also be given in case of operator cancellation due to weather or other unforeseen circumstances though we will rework to reschedule your tour at a convenient time. No-shows will be charged the full price. No-shows or cancellations within 24 hours of your scheduled tour will be charged the full price. Guests who don’t arrive 30 minutes before the start of their booked tour or who arrive after departure time will not be refunded or rescheduled. 

Will I learn anything from the guide?

Yes, our guides will share interesting facts and tidbits throughout the tour. You will know more about Puerto Rico’s ecology by the end!

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Dos Mares Rainforest + Mountain UTV Adventure – 1 hour guided tour - OffRoadPR